Data security and compliance
Alliance Community Health CIC
SAFEGUARDING POLICY
Alliance Community Health CIC
1. Purpose
Alliance Community Health CIC is committed to safeguarding and promoting the welfare of vulnerable adults and ensuring that all staff, volunteers, and partners operate within a safe and accountable framework.
2. Scope
This policy applies to:
Directors
Staff
Volunteers
Contractors
3. Definition of Vulnerable Adult
A vulnerable adult is any individual aged 18 or over who:
Requires care and support
Is at risk of abuse or neglect
Is unable to protect themselves
(Aligned with Care Act 2014)
4. Types of Abuse
Physical
Emotional / psychological
Financial
Neglect
Discriminatory
Domestic abuse
5. Safeguarding Principles
We operate under:
Empowerment
Prevention
Proportionality
Protection
Partnership
Accountability
6. Responsibilities
Directors
Ensure safeguarding compliance
Review incidents
Staff/Volunteers
Identify and report concerns
Maintain professional boundaries
7. Reporting Procedure
If a concern arises:
Record concern immediately
Report to Safeguarding Lead
Escalate to local authority if required
For Dorset:
Dorset Council Adult Social Care
Emergency → Call 999
8. Safer Recruitment
ID verification
References
DBS checks where applicable
9. Training
All volunteers and staff receive:
Basic safeguarding awareness
Reporting guidance
10. Review
Reviewed annually or after any incident.
Our Services
Community Wellbeing Support
Telephone Support
Alliance Community Health CIC
Referrals
If you know someone who may benefit from support, please contact us to discuss how we can help
DATA PROTECTION & PRIVACY POLICY (GDPR)
Alliance Community Health CIC
1. Overview
Alliance Community Health CIC processes personal data in compliance with:
UK GDPR
Data Protection Act 2018
2. Data We Collect
Name
Contact details
Referral information
Support notes
3. Lawful Basis
We process data under:
Legitimate interest
Consent
Vital interests (where necessary)
4. Data Use
Data is used to:
Deliver support services
Manage referrals
Monitor outcomes
5. Data Storage
Secure digital storage
Restricted access
Password-protected systems
5. Data Storage
Secure digital storage
Restricted access
Password-protected systems
6. Data Sharing
We may share data with:
GPs
Social services
Partner organisations
Only where necessary and appropriate.
7. Data Retention
Data is retained only as long as necessary and then securely deleted.
8. Your Rights
Individuals can:
Request access
Request correction
Request deletion
9. Contact
Email: info@alliancecommunityhealthcic.org
Our Services
Signposting and Guidance
Community Health Awareness
COMPLAINTS PROCEDURE
Alliance Community Health CIC
1. Purpose
To ensure all complaints are handled fairly, transparently, and promptly.
2. What is a Complaint?
Any expression of dissatisfaction regarding services, staff, or operations.
3. How to Complain
Complaints can be made:
By email
By phone
In writing
4. Process
Stage 1: Informal
Acknowledge within 3 working days
Resolve within 7–10 days
Stage 2: Formal
Written complaint reviewed by Director
Response within 14 days
5. Escalation
If unresolved, complainants may contact relevant authorities.
6. Record Keeping
All complaints are logged and reviewed for improvement.
Our Services
Signposting and Guidance
Community Health Awareness
RISK MANAGEMENT POLICY
Alliance Community Health CIC
1. Purpose
To identify, assess, and manage risks associated with operations.
2. Risk Categories
Safeguarding
Operational
Financial
Reputational
Compliance
3. Risk Assessment Process
Identify risk
Assess likelihood & impact
Apply mitigation
Monitor regularly
4. Example Risks
Risk Mitigation
Safeguarding issue Training + escalation protocol
Data breach Secure systems
Volunteer misconduct Screening + supervision
5. Responsibility
Directors oversee risk management.
6. Review
Reviewed quarterly.
Our Services
Signposting and Guidance
Community Health Awareness
VOLUNTEER POLICY
Alliance Community Health CIC
1. Purpose
To provide structure and support for volunteers.
2. Recruitment
Application
Informal interview
Screening
3. Roles
Telephone support
Community engagement
Admin
4. Expectations
Volunteers must:
Maintain confidentiality
Follow safeguarding rules
Act professionally
5. Support
Training provided
Ongoing supervision
6. Expenses
Reasonable expenses may be reimbursed (subject to approval).
Our Services
Signposting and Guidance
Community Health Awareness
HEALTH & SAFETY POLICY
Alliance Community Health CIC
1. Commitment
Alliance Community Health CIC is committed to ensuring a safe environment.
2. Responsibilities
Directors
Overall responsibility
Volunteers/Staff
Follow safety procedures
3. Key Areas
Safe communication practices
Lone working awareness
Incident reporting
4. Incident Reporting
All incidents must be recorded and reviewed.
SAFEGUARDING STATEMENT
Alliance Community Health CIC is committed to safeguarding vulnerable adults. All staff and volunteers operate under strict safeguarding procedures aligned with UK legislation, ensuring safety, dignity, and respect at all times.
Alliance Community Health CIC